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Refund Policy

At Rolen Inspections, we want all of our clients to feel comfortable booking our services. This policy explains how we handle cancellations, rescheduling, and refunds for our rental inspection services. If you have any questions about this policy, please reach out to us.

1. Booking and Payment

You don't need to pay anything to book your inspection. Payment is not due at the time of scheduling; it is collected on the day of the inspection itself. By scheduling with us, you agree to the terms outlined in this policy.

2. Rescheduling

If you need to reschedule rather than cancel your appointment, we're more than happy to help, as long as we're notified at least 24 hours in advance. Rescheduling requests made less than 24 hours before the scheduled time will be treated as a cancellation, per Section 2.

3. Cancellations or Delays by Rolen Inspections

Sometimes we may need to postpone your inspection for reasons outside our control, such as weather, safety concerns, illness, or similar circumstances. If that happens, we'll offer you either one.

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  • Priority rescheduling to the next available appointment, at no additional cost, or

  • The option to cancel with no charge at all. Since payment is only collected at the time of inspection, you won't owe anything.

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We'll notify you as early as possible if this becomes necessary.

4. Access Issues on the Day of Inspection

If our inspector arrives on the scheduled date and is unable to enter the property, for example, because the tenant refuses entry, the property is locked and no key or access code has been provided, or the address provided is incorrect, this will be treated as a client cancellation, and the terms in Section 2 will apply.

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Please let us know right away if you anticipate any access difficulties, so we can try to arrange another time before any charge is incurred.

5. Completed Inspections

Because our reports reflect the time and expertise our inspector puts into the site visit and the report-writing process, we're unable to offer refunds once a report has been submitted. This applies regardless of whether you disagree with the findings, no longer plan to rent, or no longer need the report for its intended use.

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If you believe there is a factual error in the report, such as a misidentified issue or a data-entry mistake, please let us know within 7 days of receiving the report. We'll review it and send you a corrected report at no additional cost.

6. How Charges and Refunds Are Processed

Because payment is collected on the day of the inspection, most cancellations before that day simply result in no charge or a cancellation fee, rather than a refund. In the rare case that a refund is due after payment has been made, it will be processed to the same payment method used for your inspection. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

7. Disputes

If you have any concern about a charge, cancellation, or the refund process, please don't hesitate to contact us. Most issues can be resolved quickly through a simple conversation, and we believe in being transparent with every customer.

8. Changes to This Policy

We may update this Refund Policy occasionally to reflect changes in our services or operations. The version posted on our website at the time you make your booking is the one that applies to that booking.

Contact Us

Rolen Inspections, LLC Gregory D. Rolen 901 Olympia Ave NE, Olympia, WA 98506 Email: roleninspections.llc@gmail.com Phone: (360) 481-4107 License #25028425

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